The mobile and cloud-based technologies continue to evolve, and the field service management market has not been left behind either. It is a market that is expanding rapidly. More providers are cropping up every year, and the existing providers are improving the capabilities of their software. Field service management software is gaining popularity; however, some companies still use paper-based systems to administer their field service, technicians. Purchasing and implementing the software takes a lot of time and money; however, the investment is worth it.
Having field service management software (FSM) helps companies to carry out daily operations effectively such as monitoring service technician and field service scheduling. Businesses that rely on this software report an increase in jobs done per day as well as in customer satisfaction. However, until you choose the right FSM software that suits your needs as a company, you will not see the benefits. There is a broad range of software available, and each variety has diverse functions. Here are things to consider when deciding the right FSM software for your business.
Understand your business case
Begin by documenting your current problems and the improvements you hope to achieve by investing in FSM software. Consider how the new tool will improve your processes, preventative maintenance, and the capabilities you require. You also have to come up with merits you plan to use to measure the success of the software. Having done that, ask your provider to give specific details on their FSM software and how it will meet your company’s needs.
Familiarize with the technology
You will be surprised to learn the many features FSM solutions provide. Here are some standard features:
• Job tracking
• Automatic scheduling
• Customer management
• Billing and invoicing
• Mobile access
You need to understand FSM capabilities of various vendors in depth so that you can easily choose the suitable software based on your business needs.
Your service technicians are on the front line. Before you purchase the software, consult your professionals to analyze your business processes and evaluate the software that will improve the processes. You need to include tech-savvy and experienced technicians when consulting your technicians so that you get suitable software.
Consider your mobile needs
A service technician requires mobile tools that allow them to access routes, manage inventory, update job status, and access customer information from any location. A mobile application makes all that easy; however, it could not necessarily be the best option for your company. If your solution doesn’t have a mobile application, ensure that the software you buy offers a mobile-friendly web interface.
Have a training and implementation plan
Selecting appropriate software for your company is only half the battle. Once you buy it, the next thing is to find out how to train your technicians on using the software. Consult your provider on the training and implementation plan they offer customers. If you need to consult with a professional, Miracle Service may be able to provide you with additional information.